Terms & Conditions

Last updated: 28 September 2026

Acceptance of the Terms

These Terms and Conditions govern your access to and use of https://interactiva.design/, our mobile application and the products and services provided by Interactiva Ltd (together, the Services). By accessing or using the Services, you agree to these Terms. If you use the Services for a business, you confirm that you have authority to bind that business.

About Interactiva and the Services

Interactiva provides tools for creating and sharing event floor plans, visualising spaces, managing tables and seating, and supporting event-related planning. Vendor refers to a third-party provider of event-related services, such as a venue, florist, rental or décor provider, that uses the Site or Services.

Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect and use information.

Accounts and eligibility

Customers may be individuals or businesses. You must be at least 16 years old and have legal capacity to enter into these Terms. You are responsible for accurate registration information, activity through your account and keeping account credentials secure. To request account deletion, contact info@interactiva.design.

User content and use of the Services

You are responsible for content and data you submit, including project, event and guest information, and for having the authority to provide it. You must use the Services lawfully and must not scrape, reverse engineer, copy or download content without permission, interfere with the Services, infringe rights, or submit content that is unlawful, harmful, harassing, discriminatory or unsafe.

Payment, invoices and VAT

Payments are taken through Stripe or by direct invoice. When Stripe processes a payment, Interactiva does not store full payment-card details. We may receive payment, plan, invoice and transaction metadata. Prices, taxes and VAT are applied as shown at purchase or on the applicable invoice. Subscriptions made in the UK will be subject to VAT. Our VAT number is 467 9843 25. You are responsible for any banking charges incurred through payments on your account.

Subscription cancellation and account deletion

You may cancel a paid subscription by emailing info@interactiva.design or using the account cancellation option where available. Cancellation takes effect at the end of the paid billing period, and access continues until then. Cancellation alone does not delete your account or projects.

Deleting the account permanently deletes its projects and guest data, subject to limited information retained where required by law, for security or disputes, or temporarily in normal backups. Account deletion is separate from subscription cancellation.

Refunds

No partial refund is provided for unused subscription time except where required by applicable UK consumer law or an express refund policy. This does not affect mandatory consumer rights.

Suspension, termination and changes

We may suspend or terminate access where reasonably necessary because of fraud, unlawful activity, a material breach of these Terms, security concerns or a legal requirement. We may develop, update, restrict or withdraw features and will provide notice where reasonably practicable.

We may change fees or charges and will provide written notice at least 30 days in advance where the change affects an existing subscription, unless a shorter period is required by law or relates to a tax or regulatory change. We may update these Terms by posting a revised version on the Site.

Intellectual property and licence

Interactiva Ltd retains all rights, title and interest in the Services, including technology, processes, trademarks, design, text, video, graphics, logos, images and icons. We grant you a limited, non-exclusive, non-transferable licence to use the Site and Services in accordance with these Terms. For permission to use our materials, contact info@interactiva.design.

Third-party materials and Vendor Services

The Services may include links, data, applications or content from third parties. We do not control or endorse third-party materials. If you use Vendor Services, you contract directly with the relevant Vendor. We do not control the quality, timing or legality of Vendor Services and are not responsible for a Vendor’s acts or omissions.

Availability and warranties

The Services may be temporarily unavailable for maintenance, repairs, updates or reasons outside our reasonable control. We do not guarantee uninterrupted or fault-free operation. Report faults or support requests to info@interactiva.design.

Liability and consumer protections

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded or limited. Nothing in these Terms affects mandatory consumer rights.

For consumers, we do not exclude or limit any remedy that must be available for faulty digital content or for digital services not provided with reasonable care and skill.

Business customers

For business customers only, and subject to the protections above, Interactiva is not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings. For other recoverable loss, Interactiva’s aggregate liability is limited to the total fees paid by that customer in the 12 months immediately before the event giving rise to the claim.

Business indemnity

For business customers only, you agree to indemnify Interactiva against reasonable claims, losses, costs and expenses arising from your unlawful use of the Services or your infringement of a third party’s rights, to the extent permitted by law.

Governing law and disputes

These Terms and your usage of the Services are regulated by the laws of England and Wales, without regard to conflicts of laws principles. Any disputes will be exclusively subjected to the jurisdiction of the courts of England and Wales. Nothing in this section limits a consumer’s mandatory right to bring a claim in the courts available under applicable law.

General terms and contact

If any part of these Terms is invalid or unenforceable, it will be limited to the minimum extent necessary and the remainder will remain in force. These Terms constitute the agreement between you and Interactiva about the Services and do not create an agency, partnership, joint venture or employment relationship. We will not be liable for failure caused by events beyond our reasonable control. Contact us about feedback, complaints or technical support at info@interactiva.design.

For feedback, complaints, technical support or account requests, contact info@interactiva.design.